Returns & Exchanges
At SKINTIFIC, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return policy for items in their original condition. If a product doesn't suit your skin, we are here to help you find the right solution through an easy exchange or refund process.
Initiate Your Request
Contact our dedicated customer support team via email with your order number and a brief explanation of the reason for the return.
Prepare Your Package
Securely pack the items in their original packaging, ensuring the product is at least 70% full and includes all original seals if unopened.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of approval.
Receive Your Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing